AliExpress is where most people who run dropshipping businesses find products to sell on their online stores. It gives them a high profit margin and lets them make more money without having to make or keep an inventory.
But because your account has made more orders than usual, AliExpress may cancel your order. It’s just for safety, and you can get back on your feet.
In this article, we’ll explain how to get back an AliExpress order that has been closed. Continue.
AliExpress says the order is closed. Why?
Orders on AliExpress are closed for a lot of different reasons. Here are some of them:
- Even though the order hasn’t reached the customer yet, you confirmed delivery by accident.
- Your buyer’s protection time has ended, so your AliExpress order is no longer open.
- Either the seller cancelled the order or you did it by accident.
- The seller had to cancel the order because the item was out of stock before it could be sent.
- One of the main reasons why your AliExpress order was closed was because fraud was going on. For example, in just a few weeks, you’ve started making a lot of money from dropshipping. AliExpress might think this is a scam and want to keep an eye on what’s going on.
If you are in one place and place a lot of orders from that place, this could be seen as another sign of fraud. But you ship orders to other countries, which is common for dropshipping. AliExpress, on the other hand, might see this as credit card fraud.
When your credit card is frozen, your AliExpress orders are often cancelled. The bank is having some problems, and since your card didn’t work, payments also didn’t go through.
It’s also possible that you left a few bad reviews and that’s why your AliExpress order was closed, or that you have a problem with a seller or supplier on AliExpress.
What Can You Do About Orders That Are Closed?
Most of the above problems can be fixed by talking to the seller, the provider, or AliExpress customer service. We have some advice on how to handle closed AliExpress orders.
Find and Reorder
When your AliExpress order is finished, you probably won’t get a message. So, you should first look at the orders page to find out the same thing. Go to View Details to find out what’s going on. If you need more time to fix the problem, you can just reorder the product to keep your dropshipping customers happy.
We know that because this AliExpress order is closed, you can’t open it. But you can reorder and choose any method of fast shipping.
Contact AliExpress
Now that you’ve placed the order, you should know that we can easily fix the problem. Here are the things you need to know:
- Credit card and passport
- Business evidence
- License to drive
You might also need to give a way to get in touch with you.
Keep these details handy, and we recommend scanning documents, blurring credit card details to prevent fraud, and compressing all the documents to make it easy to transfer details. Once you’ve done this, delete your credit card number and other information from your computer and phone. It’s important to do this because you don’t want to be a victim of fraud.
You should contact AliExpress when you have all the information you need to solve the “Aliexpress order closed” problem. You can chat with them, go to the “Contact Us” page, or call them. Talk to them quickly about the problem, explain that you run a dropshipping business and are trying to get orders to customers on time, and find a solution.
You would be asked to provide the documents above, which we have already made. Customer service may need some time to check the legitimacy of documents after you give them details. Once they have done this, they will ask if you want the AliExpress order closed or account blocked message to be taken off. You must say yes. All done! After that, they will ask you if you need more help. You can ask any questions you want.
What can be done to stop it?
You need to get Alipay verified so that your AliExpress orders don’t get closed in the future. You can quickly verify your account with live chat. We suggest this because your orders are not closed when you pay with Alipay. You can pay quickly and get your money back quickly, and there is no hassle at all.
If you have cash, put it in the account and use your credits for future orders. But keep in mind that you can’t take money out of AliPay and that it expires after three years, so you should be careful with these kinds of transactions.
In addition to AliPay, PayPal is also a good way to pay on AliExpress. This method also gives you some protection against AliExpress closing orders. The only problem is that for both ways, you need a good flow of cash.
As a dropshipper, what should you do?
If you run a dropshipping business and buy products from AliExpress, you should first think about your customers.
You put in the order five days ago, but AliExpress has already shut down the order. What do you say to the client? It’s clear that the order is late, but what should you do?
First, you should be honest with your customers. Tell them that there was a problem with sending the order or that the product was sold out. You can say you’re sorry and promise that you’re doing everything you can to ship the order as soon as possible. This will let your customers know that there may be some delays, and they may be willing to wait a little longer for their order.
There may be times when your customer is really angry and wants a refund. In this case, you can say you’re sorry and give the user a refund. This will keep the customer coming back for more orders. If you don’t help them, they might say bad things about you online, which is never a good thing.
If you’re really sorry about the situation and the order has been delayed a lot, here’s what you can do to make up for it:
- Give the customer a discount coupon for their next purchase that is worth a lot.
- Send a free gift along with their order.
- Ask them to pick any item from a certain category and give it to them for free.
- Send them a detailed email thanking them for understanding what was going on and staying calm.
- There are many ways to make things right with a client.
- Try to be honest, say you’re sorry, and listen to what the user has to say. Once the order has been delivered, get in touch with them to find out if the package is of good quality and if the customer is happy with the product.
Conclusion
A dropshipping store has a hard time when an AliExpress order is closed. You might not know what to do at first. But try to stay calm and use the suggestions above. You can solve the problem as soon as possible if you contact customer service and send in the right authentic documents on time.
In the meantime, don’t forget to get in touch with your customers and let them know about the delay. You can set up a mass email for every order that is still open. If you stay calm, you will find a way out of the problem.
