Customer support is a big part of running a successful ecommerce store and making sure customers feel cared for. A dropshipping store’s success can depend a lot on how well it builds and keeps customer relationships. But it can be hard to find a good dropshipping store support solution that fits your needs. There are customer service tools for ecommerce like Zendesk that can help you improve your customer service.
Even if you’ve never heard of Zendesk, it’s possible that you’ve used it when you’ve needed customer service. It’s a very popular customer service platform for ecommerce stores that helps businesses of all sizes handle customer questions. Zendesk brings all of your customer service channels together into a single, easy-to-use platform. This means you can easily keep track of all the different ways your customers try to reach your business.
With Zendesk, dropshipping store owners can use a number of features that make it a good choice for ecommerce stores. Zendesk is a customer service tool that can help you manage and answer customer questions quickly and easily so you can focus on other parts of your business.
How Zendesk makes your dropshipping store easier to run
Getting the right tools to help you run your business can make or break your success. Zendesk is a great choice for dropshipping store owners who need tools to help with customer service. When you use Zendesk, it’s much easier and simpler to handle customer support for dropshipping. All of your customer support channels are on one platform, which makes it easy to keep track of everything. You can also change Zendesk to meet the needs of the people who help you with dropshipping.
Below, we’ll talk about the different Zendesk products so you can see how they can help you run your dropshipping store and take your customer service to the next level.
Prioritize, manage, and solve support tickets with Zendesk Support.
Depending on how big your dropshipping store is, it can be hard to keep track of all the different customer service requests. From emails to messages on social media to phone calls, there can be a lot to keep track of. Dropshipping store owners can easily prioritize, manage, and solve support tickets all in one place with Zendesk Support. You can also change how you see and sort your support tickets with this ecommerce customer service tool.
Zendesk Guide: Provide a self-service knowledge base.
Zendesk Guide is a self-service knowledge base for your customers that is sometimes called the Zendesk Help Center. If you have a well-organized, customizable knowledge base, your customers can find quick answers and solutions to their problems without having to contact support. This gives customers the power to take care of their own needs when they can. It also makes customers happier by helping them solve their problems quickly and reduces the number of support tickets your dropshipping support staff has to answer.
Live chat with customers through Zendesk Chat.
With Zendesk Chat, you or your dropshipping support staff can talk to your customers in real time through instant messaging. This can be a great way to help customers right away and answer any questions they may have. It will also help you get to know your customers better by giving them more personal service.
But don’t be fooled! Zendesk Chat isn’t just another live chat program that lives on your website. It has a lot of features that make it a powerful tool for customer service in dropshipping stores. Some of the most impressive features include the ability to chat not only on your website but also on social channels like Facebook and Instagram, 24/7 support with automation, live chat analytics, and more.
Zendesk Talk is voice communication in the cloud.
Live chat and a self-service knowledge base can help with a lot of customer service needs, but sometimes it’s better to talk it out. Zendesk Talk is the best way to handle more complicated problems or customers who prefer to talk on the phone. Zendesk Talk gives you all the tools you need for your ecommerce store’s customer service team to talk to customers over the phone. This customer service tool for ecommerce comes with everything you need to set up a call center for your business. With Zendesk Talk, you can use a cloud-based voice service that works right out of the box without any extra hardware or tech.
Access reporting and analytics through Zendesk Explore to improve customer service.
ZenDesk says that companies that use data the most cut customer wait times by 79% and handle four times as many customer requests. But to give the best customer service possible, it’s important to have access to data and insights so you can see what’s working and what needs to be fixed. Zendesk Explore is a reporting and analytics tool that gives you all the information you need to help your dropshipping support staff improve how they help customers.
With Zendesk Explore, it’s easy to see which support channels are used the most, what kinds of support requests are being made, and how your support staff is doing. This ecommerce store support tool makes it easier to analyze customer support data by giving you pre-built dashboards for each channel that you can change and share with your team.
Community forums for customers are part of Zendesk Gather.
Giving your customers the option to help themselves will not only cut down on the number of support requests your dropshipping support staff has to deal with, but it will also give your customers the impression that your company is helping them before they even need to contact you. Zendesk Gather is a tool for building a self-service customer support community for your ecommerce store. It is a community forum.
You can give your customers a place to ask questions, give feedback, and find answers to their problems with Zendesk Gather. This ecommerce customer support tool will build a community of customers who can help each other and talk to your dropshipping support staff.
When your customers gather in a community space, your business can use their knowledge to build a forum full of self-service help that will always be useful.
Zendesk Sell is a sales CRM that helps teams work better.
Zendesk Sell is the answer if you want an all-in-one tool for ecommerce customer support that will help your sales and support staff work more efficiently. Zendesk Sell is a customer relationship management (CRM) tool for sales that gives your team everything they need to manage their sales pipeline and relationships with customers.
With features like email tracking and notifications, activity reporting, email automation, email sequencing, and more, Zendesk Sell makes sure that your sales team has all the information they need to keep track of customer relationships and win more prospects. Your business can use Zendesk Sell to increase conversions, boost productivity, and let the best practices lead the way with calculated sales performance metrics.
Helps make better customer experiences with Zendesk Sunshine.
With Zendesk Sunshine, you can connect, understand, and use all of your customers’ data, no matter where it’s stored, so that you can give them the best experience possible. Sunshine is an open platform that makes it easy to put all the information about your customers in one place.
As you can see, Zendesk has a lot of features that dropshipping store owners will find very useful. When you use Zendesk, it’s much easier for your team to handle customer service questions about dropshipping. But it’s not just a way to keep track of customer questions and answer them. It also has a lot of other features that can help you with all aspects of customer relations, from sales reports and analytics to reports and analytics for customer support.
The best Zendesk features your store should have (H2)
Now that you know about all of Zendesk’s different features, it might be hard to figure out which ones might work for your dropshipping store. Instead, let’s look at the top three things you might want to add to your dropshipping store.
Ticket System
The ticket system is one of the most important parts of Zendesk’s customer service. It keeps track of all customer support requests and lets you handle them from a single, easy-to-use place. This is much easier and more efficient than using a simple email form on your website to manage and route customer service requests. With Zendesk’s ticket system, your customers can ask for help, and the request is sent to the right person on your dropshipping support team.
One of the best things about the ticket system is that it includes more than just tickets from the website. It can also pull support requests from chat, social media, and other places to keep track of all customer support issues in one place, making them easy to find and solve.
What We Know
The ZenDesk Knowledge Base is an online collection of articles, guides, and frequently asked questions that your customers can use to find answers to their questions without having to contact customer support. This self-service ecommerce customer support tool can be used to answer common questions and give information about products and how to use them.
With ZenDesk, your business can build a strong knowledge base to reduce the number of customer support requests and free up your dropshipping support staff to work on more complicated issues. Your customers will also feel like you’ve taken care of their needs quickly and effectively if they can find the answers they need without having to wait for your ecommerce store’s support staff to respond.
Forums for the public
Community forums are a great way to build a strong sense of community around your brand and encourage customers to stay loyal to it. With Zendesk’s community forum, you can set up a private forum that is just for your customers. This is a great place to get to know your customers better by talking to them and getting their feedback as they post about their experiences or problems with your product.
Your community forums will not only cut down on your support work by letting customers find and answer their own questions, but they are also a great way to build customer loyalty and get people to talk about your ecommerce store.
Zendesk Pricing
Zendesk is a set of tools that can help a wide range of businesses. It is a very flexible set of tools. Zendesk can help you take your customer service to the next level, whether you’re just starting out with a few customers or you have a large and growing customer base. But how much does it cost? Below, you can see a list of all the Zendesk plans so you can choose the one that works best for your dropshipping store.
The Support Team Plan, the Support Professional Plan, and the Support Enterprise Plan make up the first set of plans. These plans come with everything you need for basic ecommerce store support, but they don’t have the extra features that their “Suite” plans do. We’ll start with the “Support” plans.
Back the Team Plan
The team plan is the lowest level, but it has most of the features that small to medium-sized dropshipping businesses need. It comes with a ticketing system that lets you communicate with an unlimited number of email addresses and connects to social media sites like Facebook and Twitter. Zendesk will give your team a unified agent workspace to manage all communications, as well as many other features, such as custom user and organization fields, interaction history, pre-defined automated responses, custom business rules, and more.
Pricing is $19 per agent per month if paid annually or $25 per agent per month if paid monthly.
Help Plan Professional
The professional plan has everything that the team plan has, plus some extra features, like the ability to share tickets between multiple Zendesk accounts automatically instead of manually, the ability to make custom apps, and more.
Prices are $49 per agent per month if paid yearly or $59 per agent per month if paid monthly.
Support Enterprise Plan
The enterprise plan has everything from the lower two plans, plus some extra features that may be useful for larger or more complicated businesses, such as audit logs, automatic email archiving, HIPAA compliance, custom objects, and other more advanced features.
Prices are $99 per agent per month if you pay yearly or $129 per agent per month if you pay monthly.
If you want to use more of what Zendesk has to offer than just the support features, you should look at the “Suite” plans, which include more than just the support features.
Suite Team
The Suite Team plan is the most basic one. It has contact forms, emailing with an unlimited number of email addresses, and live messaging, which are all things you’d expect from an ecommerce store support platform. You’ll also be able to use ZenDesk voice features, the Help Center, and customize up to 50 answer bots that are powered by AI.
Pricing is $49 per agent per month if you pay annually or $59 per agent per month if you pay monthly.
Suite Growth
Suite Growth has all of the same features as Suite Team, plus some extras like content in multiple languages, up to 5 help centers, a customer portal, customer satisfaction ratings, and more.
Pricing is $79 per agent per month if you pay annually or $99 per agent per month if you pay monthly.
Professional Suite
As we move up to the Suite Professional plan, you’ll have access to even more features for your business. Suite Professional adds more Voice features, such as the ability to hold a conference call, ask for a callback, control how calls are recorded, and more. You will also have access to the Community Forums, where your customers can make their own profiles, search for answers, and post questions for dropshipping support staff or other knowledgeable customers to answer.
Pricing is $99 per agent per month if you pay annually or $125 per agent per month if you pay monthly.
Suite Enterprise
When you sign up for the Suite Enterprise Plan, you get everything from the first three plans plus some extra benefits. These benefits include widget unbranding, which lets you hide “Zendesk” from your widget, federated search for multiple help centers and community forums, contextual workspaces, audit logs, customizable live dashboards, and more.
Prices are $150 per agent per month if you pay yearly or $199 per agent per month if you pay monthly.
Why Should You Choose Zendesk Instead of Other Options?
There are other support tools for ecommerce stores out there, but Zendesk is still a popular choice for many businesses. As this article shows, Zendesk is the best all-in-one support platform for ecommerce stores. It has a lot of different features that you can use depending on what your store needs. Zendesk makes it easy to give your customers a great customer service experience by letting you take, manage, and answer questions from many different channels, like phone, email, chat, and social media.
Zendesk is good for small businesses, and it can grow with your business in an easy and smooth way. Also, Zendesk is one of the most affordable support tools for ecommerce stores, and you can choose from different pricing plans as your business grows.
Why Do You Need Zendesk?
When you run a dropshipping store, you should always put the way you talk to customers and keep a good relationship with them first. When a customer has a question, they want it to be answered quickly and without a lot of trouble. Zendesk gives your dropshipping support staff all the tools they need to give great customer service to your shoppers and make sure they leave feeling cared for.
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