When a customer places an order on your Shopify store, it’s natural for them to want to know how their package is doing in real time. This is called “order tracking.”
Before Amazon, when someone bought something from an online store, they had to pay extra to track their order. When you buy something online today, it’s rare that you won’t be able to track the order.
Even Amazon has a page for it:
While other stores just send you an email with the URL of their order status page as soon as you can track it.
In this article, I’ll show you the best Shopify order tracking apps that you can use to let your customers know where their package is at all times.
What’s interesting is that most of these apps will automatically make an order tracking page under your web domain that matches the theme of your Shopify store. Isn’t that cool? When a customer buys something from your store, they won’t have to go to a courier’s website to track the order. Instead, they can do it right on your website.
Best Shopify Order Tracking Apps
In this list of Shopify order tracking apps, I’ll tell you about the best ones you can find in the Shopify App Store.
Parcel Panel Order Tracking
With this web-based app for tracking orders, you can take care of everything inside Shopify.
With Parcel Panel Order Tracking, you can look at a graph that shows the status of your order. This helps you figure out which deliveries are in a special case. This means that you can find a solution before your customers find out.
Plus, you can choose which shipping details the customer will see. You can hide or show the carrier name or logo, the number of products, and even maps.
The “Carrier Matching” feature of Parcel Panel lets customers choose the actual carrier they want to track, even if it isn’t integrated with Shopify.
At the moment, more than 500 major carriers are supported, such as FedEx, AliExpress, DHL, USPS, UPS, and ePacket China EMS.
This app for tracking MOQ has four different plans. Here’s what each one gives you:
- Free: It doesn’t cost anything and lets you track up to 50 orders per month.
- Growth: It costs $4 a month and lets you track 100 orders each month.
- Advanced: This plan costs $19 per month and lets you track up to 500 orders each month.
- Platinum: This plan costs $99 per month and is best for stores with a lot of products. Platinum members can track up to 5,000 orders each month.
Each plan also lets you make a tracking page that you can list on your Shopify domain and that has your brand on it.
TrackingMore – Order Tracking
TrackingMore is one of the free Shopify apps that store owners can use to keep track of their orders. You can use it to make your delivery service easier and fix problems with shipping before the customer finds out about them.
The app will automatically make a tracking page for your Shopify site that you can put anywhere. This page’s design and layout match your theme, and you can also change it to suit your tastes.
On the TrackingMore dashboard, you can track the status of multiple orders at once to find out if the package is in transit, on its way to the customer, or has already been delivered.
Failures and exceptions are also marked, so you can take the right steps before your customer gets upset. Automatic email reminders can be set up to let them know the status of their package and reduce the number of times they need help.
TrackingMore works with more than 600 carriers around the world, such as
- 4PX
- Shipping from AliExpress
- FedEx
- UPS
- DHL
- USPS
- China Post
- ePacket
- many others
The app lets you get 100 free shipments every month, and you don’t need a credit card to use it. It’s perfect for small to medium-sized Shopify stores that want to improve the customer experience.
Trackr Order Tracking
With Trackr, your customers can find out where their items are. The app works with more than 900 shipping companies from all over the world.
When you install the app, people will send you fewer emails asking where their package is. This is because the app gets information from different carriers in real time so that people can get the most up-to-date information about their purchase.
Every customer can use your store’s order tracking feature or sign up to get email updates whenever the shipment’s status changes.
Here are a few more reasons to use the Trackr app to track orders:
- Seamless Integration: you can add Trackr to any of your Shopify websites.
- Customizable Alerts: you can add your company’s logo, the customer’s name, and a link to their website to delivery notification emails.
- Service Of Translating: checkpoint information into the language of your choice: English, French, or Spanish
Overall, Trackr is the best Shopify order tracking app for merchants who want to save time and stop worrying about shipments. Prices are $9 a month for 400 tracking requests and $48 a year (billed once) for 2800 tracking requests.
AfterShip: Track and Notify
Over 30,000 store owners who use Shopify Plus or Shopify use AfterShip to increase sales and keep customers interested with personalized tracking.
What makes it so great? Well, it lets you make your own tracking page with Instagram feeds and a marketing banner to engage, attract, and upsell your clients.
On top of that, it lets you replace the shipper’s tracking URL with its own auto-generated URL to drive traffic to your website. This helps your SEO and organic reach because links will now go to the page on your domain.
The app also lets you send automated SMS or email messages to customers to let them know where their package is and when it will arrive. TrackShip lets you send emails with custom content and a tracking URL that you can access with just one click.
You can also choose when the notification will be sent, such as when the package is marked as out for delivery, an exception, a failed delivery attempt, or it has been delivered.
You can use the chance to send customers personalized emails and turn them into brand fans.
AfterShip – Track & Notify works with more than 500 shipping companies around the world, such as China EMS, ePacket, DHL, FedEx, UPS, and more. It has four different price plans, which are:
- Free: It doesn’t cost anything, and you can get up to 100 orders per month and a tracking page with your brand on it.
- Essential: It costs $9 a month and has all of the same features as the free plan, plus SMS and email alerts.
- Growth: This plan costs $29 per month and has all the same features as the Essential plan except that it allows 500 orders per month instead of 100.
- Pro: It’s good for big e-commerce businesses that sell tens of thousands of products. The price is $99 per month, and you can only place 2000 orders per month. The plan also includes all of the features of the Essential plan.
Trackiest: Keeping tabs on packages
Dropshippers save a lot of time with Trackiest because it helps them choose the best courier for their shipment. For fulfillment, it does this by using the tracking information you enter.
Once the app is installed, it will make a page on your website where customers can track their packages using their order number and email address. If the order status is automatically updated, you don’t have to do anything by hand.
The app also lets you give people real-time updates on when their package will arrive. This is the quickest way to build long-term relationships with customers because it shows them that they can trust you to be honest about their orders.
You can also do the following with Trackiest:
- Use the one-demand function to keep track of every order or just the ones that buyers looked for.
- Connect 530+ couriers to Shopify’s built-in courier integration.
- Set up, configure, or code are not needed to install the app.
This app costs $10 per month and gives each customer 100 trackers to use. Prices range from $9.99 to $129.99 for extra top-ups.
Tracktor Order Tracking
Tracktor is a professional-grade app for tracking packages and orders that works with all of the world’s major shipping companies.
Everything is tracked on your Shopify website. The order tracker fits perfectly into your design, and customers can use their email address or order number to check on the status of their order.
The thing I like most about Tracktor is that you can make your own order steps. You could, for example, set up steps like:
- Acquiring materials
- Building
- Finishing
- Seeing if the quality
- Packing
- etc.
This will help people know what’s going on with their orders.
Tracktor is another app that lets you keep track of Shopify orders. It lets you add tracking URLs directly to customer notifications and automated emails. All of these features work together to make it easier for customers to track their orders and answer the most common support question, “Where’s my package?”
Lastly, Tracktor works with more than 800 of the world’s largest carriers, such as USPS, Royal Mail, UPS, and FedEx.
The first 10 orders you make with the app are free. Shopify sites that handle up to 100 orders per month cost $14.99. Stores that process more than that must pay $29.99 a month for up to 250 orders or $49.99 a month for up to 750 orders.
Power Order Status Tracker
Without Power Order Status Tracker, this list of Shopify apps for tracking orders wouldn’t be complete. It works well with your site because it builds a separate page that your customers can go to to check on the status of their orders.
With Power Order Status Tracker, you can also add an easy-to-find menu to the top of your Shopify site. The app can be used to look up 200 things, and it works well on mobile, desktop, and tablet devices.
One thing to keep in mind is that Shopify is in charge of the order Summary page. This means that the developers of the app have no control over how well connected couriers work together.
In addition to all of that, your customers can use the app to check on the status of their orders in real time. This helps you save money on customer service because you can quickly answer the question “Where’s my order?” that you get a lot.
Power Order Status Tracker works with UPS, FedEx, DHL, USPS, and Canada Post. You can use it for free to look up up to 200 orders. The price is $5.95 per month for stores that need to do as many lookups as they want.
Conclusion
So, those are the best Shopify apps for tracking orders. All of them are great choices, and any one of them should be a great addition to your app toolkit.
Since most of them work with Shopify, you should also see improvements in customer experience and search engine optimization.
Just make sure that the order status page you make is responsive, fits with the theme of your website, and is linked to automatic email notifications that keep customers informed 24/7.
