Yes, Shopify does offer live chat for users who pay for it. If you don’t pay for the services of the platform, you won’t be able to use the live chat feature. You could only rely on Shopify’s blogs and knowledgebase.
If you pay for the site, I’ll show you how to use the live chat feature today. I will also tell you how often you can get in touch with the Shopify team and what other options you have.
How to get in touch with live chat service
The first thing you need to do is log in to your Shopify account. After that, you should be taken to step two, where Shopify will ask you which store you need help with.
If you don’t have a store, you won’t be able to see the option to chat with support. You will only see a box like the one below, where you can type your problem and hope that the system will give you an article about it.
If you do have a store, this is what you will see:
If you want to use the live chat support, all you have to do is click on the chat button, which will open a chat window. From there, you need to choose the name of your store and click the button that says “Chat with Us.”
Pros of Live Chat Support
Some people’s problems can wait until the next day. If you need help right away, you should definitely use the Shopify lice chat support.
Here are some good things about this kind of customer service:
- 24/7: The live chat feature is open 24/7, so you can use it whenever you want. There will always be someone ready to help you with your problems. But phone support is not available all the time.
- Help From An Expert—the person you’ll be talking to isn’t just anyone. It’s a Shopify employee who knows how to solve your problem. Also, their support system is made up of different groups. If our problem is about billing, you will talk to someone who knows a lot about that. If you have a technical question, you will talk to someone in technical support.
- Fix The Problem In Real Time: Sometimes you have to take care of the problem yourself. For instance, a person in customer service can’t add a credit card to your account. But the customer service rep can tell you how to do it on your end. If you are on chat, this works best. If you use email to solve a problem, it could take days because you will be sending and receiving emails back and forth.
- Multi-Tasking – You can do more than one thing at once if you ask for help on live chat. You can do other things on your end while the staff figures out the problem. Some examples are filling orders from customers, downloading or looking over your analytics, and so much more.
- Negligible Wait Time –The wait time is almost nothing, but if you call, it feels like an eternity. But if you talk to support through chat, you can do other things on your PC while you wait. Also, you have to press a lot of buttons on the phone to get to the right department.
As you can see, there are many reasons why you should use live chat support instead of the other options. I also want to say that the conversation can be saved when using live chat. After your chat, you can choose to save the whole conversation to your computer.
So, what do you get out of this? As you may already know, some technical problems can come up again. If the same thing happens again, you can always go to your chat session and then back to the instructions. You can click on the links again if they show you how to fix your problem.
The most important thing about live chat is getting things fixed quickly. It’s not like sending an email to work on a problem. If you send an email, it will take days to figure out what’s wrong. The same is true for the blog or knowledge base. You will have to figure things out on your own for a long time. With chat, you can get help from a pro.
As a subscriber, Shopify gives you a lot of ways to get help. You can call them, send them an email, use the knowledgebase, look for help in the forums, send them a message on another Twitter account, or use the live chat.
The phone is the quickest way to get help, but the chat is more effective. With chat, you can keep doing your other work while the customer service rep fixes the problem. Remember that paying subscribers are the only ones who can use live chat. If your plan has ended, you won’t be able to choose it as a way to get help.