Communication is a big part of how well a business does. It helps merchants do important things, like figure out what their customers want and give them help when they need it. To make communication easier for your eCommerce business, you will need a tool with a lot of useful, up-to-date features.
Shopify is one of the most popular eCommerce platforms that you can use to build and run your online store. You can add different tools to your Shopify store to make it easier for people to talk to you. Tidio Live Chat is one of the most modern and attractive tools on Shopify that is also very useful.
This guide will explain in detail what Tidio Live Chat is, what its main features are, how much it costs, and how customers react to it.
What is Live Chat on Tidio?
Tidio Live Chat is a way to talk to people online that has both a website and an app. It combines features like marketing automation, bots, and live chats to help improve customer satisfaction and increase sales. It also has a free version that can help a small or new online business. With the help of Tidio Live Chat, Shopify store owners have the chance to boost their sales by up to 40%.
Creating an account on Tidio is easy because there are guides that walk you through the basic steps of installation and setup. During installation, the guides will ask you to do things like choose a chat language, color, and avatar.
If you create your account from the app, you may need to install a short Java script. Once you create an account, you can use different features depending on the plan you choose. You can customize your store with these features to make your customers happier, which will lead to more sales.
Main Things About Tidio Live Chat
Live Talk
Live chat is the fastest way to get in touch, which makes it the best way to do so. Your sales could go up by 40% if you use Tidio Chat’s live chat. Response time is one of the most important things that affects how happy a customer is.
You’ll be able to answer their questions or help them right away, which will make them more loyal. When the customer service is bad, it’s easy for the customer to turn to one of your competitors for help. You also run the risk of getting a bad review, which could make people not want to buy from you.
Live chat on Tidio is very responsive, even when you are not there. You can use bots to take over your live chat if you can’t be there right now.
Email marketing has long been one of the most popular and successful ways to market online. There are websites whose sole purpose is to help you grow your email marketing list.
With email marketing, you can make different offers for each customer based on what they like or what they do. Email chats and marketing can also be done through Tidio Live Chat. It has teamed up with different email marketing services so that you can add them to your Shopify store. Mail Chimp is one example of this kind of platform.
Intelligent Bots
Intelligent bots can respond automatically based on what your customers want and what they’re doing in your store. A good example of a welcome bot is the one that greets you and offers help when you go to the website or app for Tidio Live Chat.
The mechanization Intelligent bots like Tidio help you keep in touch with customers when you can’t be there. They use Tidio’s communication tools, such as Live Chat, email, and a messenger, to send customers automated messages.
You can change the different messages that the bots will send. You can, for example, choose what the welcome message will say.
Tracking and analyzing who comes to a website
It’s important to keep track of people who go to your website because they could be leads for your business. You will be able to find out where most of the people who visit your website come from. As a store owner, you should link to these places to get more people to visit your store.
The information will also help you keep track of what products they look at on your store. You’ll find out which products get the most attention. You can change the way you offer these products to get more leads and make more sales.
Tidio Live Chat works with Google Analytics to show how the website is doing and give information about customers in real time. For example, it will show you your most popular page and the source of the most traffic to your site.
Integrations from a Third Party
A big part of Tidio Live Chat is how it works with third-party apps. They help your eCommerce platform do different things. Tidio Live Chat has put its third-party integrations into groups based on their most important functions.
Integrations with third parties are:
- Integrations With CRM: Tidio has a number of integrations that can help your online store with customer relationship management (CRM). Agile CRM, Zendesk Sell, Zapier, Hubspot, and Pipedrive are some of these CRM integrations.
- ECommerce Integrations: Tidio Live Chat works with many eCommerce platforms so that you can run your store more easily. It works with platforms like Shopify, PrestaShop, Magneto, WordPress, Wix, Site123, and Codarious eCommerce Automation.
- Integrations For Email Marketing: Integrations for email marketing help you keep track of your email list and keep in touch with people. Google Analytics and MailChimp can work with Tidio Live Chat to offer email marketing services.
- Geo-Targeting: Geo-targeting is the process of sending ads to customers based on where they live. This is another good idea that will help you make more money. You’ll be able to sell products that are good for a certain place.
Most of the time, people want these products more than they do in other places. For example, you could advertise heavy jackets for people who live in cold places and t-shirts and shorts for people who live in warmer places.
Mobile Access
In this day and age, an online tool needs to have both a web version and an app version to be useful. With an app version, you can access your account from your phone and make important decisions from anywhere.
There are some apps that can be used on a mobile device, but some of the features won’t work. This will make people less happy with the app. Both the merchant and the customer can use Tidio Live Chat on their phones with ease.
It also works with devices that use the iOS and Android operating systems. Its desktop version can be used on both Windows and Mac devices.
Language
Tidio Live Chat is also available in more than one language. This makes it possible for people from all over the world to buy from you.
Taking in comments
On Tidio Live Chat, you can keep track of what your customers say about your service. The best live chat apps and services have this feature. It’s called the “post-chat survey.” Some of the best platforms have a Net Promoter Score (NPS) question on their post-chat surveys.
In the survey after the chat, you ask your customers if the information you gave them was useful.
Prices for Tidio Live Chat
Tidio Live Chat has four plans for how much it costs to use. Among the pricing options are:
The Free Plan
The free plan won’t charge you anything each month. This package comes with:
- Chats without limits
- Information about visitors JavaScript API Integrations from third parties
- No more than three chat operators
- Every month, chatbots will talk to 100 different visitors.
- Mobile and Desktop apps
Chatbots
This plan lets you get in touch with visitors even when you can’t get to your account. The plan for chatbots costs $18 a month. Among other things, it gives you access to chatbots.
- All of the free plan’s features
- Templates for chatbots
- Unlimited chatbots in use
- Visual chatbot editor that works with Zapier
- The number of unique visitors who can be reached will go up. It can be anywhere from 5,000 to no limit.
Communicator
The communicator plan costs $18 a month as well. The main thing it looks at is how many operators you have. You can use all the free features and also:
- As you type
- Viewed pages
- Notifications for visitors who have just arrived
- A live list of visitors
- You will get more people to chat with. But each seat will cost you $10.
Individual plan
The individual plan is made to fit the needs of your business. So, the cost of this plan will depend on how it is changed to meet your needs. You will need to email Tidio Live Chat to talk about the features you can use and how you will pay for them.
Here are some of the features of each plan:
- All of the free plan’s features
- The plan for the Chatbot includes
- Everything about the communicator plan
- There will be anywhere from five to an unlimited number of chat operators.
You should know that Tidio Live Chat bills the payment every month. The chatbot and communicator plans both have 7-day free trials.
Customer Verdict
So far, there have been 877 reviews of Tidio Live Chat on the Shopify App Store. 783 of these reviews give the product 5 stars. These customers like how easy it is to use the app and how it helps them make more sales. Others like the way the app looks, which makes it easier to use.
The fact that customers respond to these reviews shows that Tidio Live Chat has great customer service. They help customers around the clock. The app also helps you give your customers the best customer service possible.
From these reviews, we can also see that the free version is a great place to start because it has many useful features. Customers who have already used Tidio Live Chat have given it an average rating of 4.8 out of 5 stars. We would also give this app a 4.8-star rating because of how it looks, how easy it is to use, and how many features it has. These things can help your sales go up by 40%.
Questions People Usually Ask
Is it really free to use the free version?
Yes. The free version is always free and will always be free. Also, if you want to sign up for the free version, you don’t have to give your credit card information.
Can the free version be used with bots?
Yes. The free version lets you use a pack of chatbots once a month. You also have access to all the settings for the bot. This helps you get ready for any chat situation with your customers that might involve bots.
Can I decide to make a feature better?
Yes. You can pick what you want to change. This includes the number of chatbots or operator seats that can be used each month.
Does the Chatbot Refresh Its Limit?
Yes. Since chatbots have a monthly limit, it will reset every 30 days.
Can I change my subscription at any time?
Yes. You can do this by increasing the number of operator seats or the number of chatbots you can use. Your next monthly bill will show how much the upgrade cost. You can also choose to lower the level of service you get. Your downgrade payment will also show up on your next monthly bill.
Can I use Live Chat from Tidio on more than one website?
Yes. You can log in to more than one website using the same account. But some things will stay the same on all of these sites. Some examples are the color, where the chat icon is placed, and more.
Conclusion
For your website or online store, you need a way for people to talk to you. Communication will help you figure out what your customers want and what’s bothering them. You will be able to deal with these and improve your sales and lead conversion. The sales of your eCommerce business could go up by 40% if you use a tool like Tidio Live Chat.
The platform will help you increase sales by giving you live chats, automated marketing, and chatbots. Setting up a Tidio Live Chat account and installing the app is easy. At first, you will set up things like the language, your chat icon, and the color.
There are unique features in Tidio Live Chat that will help your business make more money. The main things about it are:
- Live chat
- analytics and tracking of website visitors
- intelligent chatbots
- third-party integrations. These integrations are further broken down into CRM, eCommerce, and Email Marketing.
- Collecting feedback
- mobile access
- Language
Once you set up an account, the features you can use will depend on the pricing plan you choose.
Tidio Live Chat gives its clients four pricing plans to choose from. Among them are:
- The Plan For Free: This plan is free to use for the rest of your life. The basic features include three chat operator seats, third-party integrations, a pack of 100 chatbot triggers for different customers, and more.
- Chatbots: The chatbots section is mostly about how to use chatbots. You get chatbot templates and an unlimited number of chatbots that keep running every month. There are also integrations with Zapier and a visual chatbox editor, as well as all of the features in the Free Plan. The monthly cost for this plan is $18.
- Communicator: The Communicator plan costs $18 per month as well. Its main goal is to add more seats for chat operators. For every seat you add, you’ll have to pay an extra $10. There are at least three seats. There are also live visitor lists, typing in real time, and updates about new visitors.
- Custom Plan: The Custom plan has everything that the other plans have. But this plan is based on how your business works and what it needs. The features you get will also affect the price. You will need to talk to Tidio Live Chat about the features you want and how much your subscription will cost.
There is a 7-day free trial for the paid plans. Customers who have used Tidio Live Chat before have given it an average rating of 4.8 out of 5. We think this rating is fair when we look at the app’s features, benefits, and price.
