When you sell something on eBay, feedback is the most important thing. It’s one of the most important things that customers look at when deciding what to buy and who to buy it from. Customers are more likely to click “buy now” on your products if they have good reviews. 90% of customers say that online reviews help them choose which online stores to buy from. In the same way, 94% of customers say that bad reviews have made them decide not to buy from a business.
Negative feedback can happen on eBay even if it’s not your fault. It could have been a problem with the shipping company, or the customer might not have understood what the product was about. There are a lot of reasons why you might get bad feedback that you don’t think is fair.
At dropshipcorporation, we are a top dropshipping website that has been in business for almost 20 years. We help dropshippers find good suppliers and products so they can grow their businesses. We can connect you to the best marketplaces, like eBay. How to get eBay to remove negative feedback is one of the most common questions we get from our community. Here are the best things you can do to try to get this negative feedback taken down.
How to Ask Customers to Take Down Bad Reviews
One thing you can do is get in touch with the customer and ask them to take down the feedback. Keep in mind that this method can only be used in certain situations. For every 1,000 reviews a seller has, they can only use it 5 times. You won’t be able to use it unless you’re making a lot of sales. You don’t want to ask customers to take down negative reviews too often.
It’s easy to ask customers to take down or look over their negative feedback. You can start the process from your account’s “feedback profile” or the “feedback forum” page before clicking on “request feedback revision.” Then you can choose the specific feedback that you want to be looked at or taken away. At this point, you can add a note to your request to tell your customer why you want something. The customer will then be sent the request to look over.
Since this option doesn’t come up very often, it’s best to save it for reviews that aren’t positive or negative. Before you send the official feedback reversal request, it can also be helpful to reach out to the customer and ask if they would be willing to change their review. If you don’t, you might miss out on one of your few chances to use this feature.
This option should only be used when it looks like the negative feedback was left by accident. For example, they might have written a great review but chose 1 star instead of 5 stars by accident. You can also use it after you’ve talked to the customer about the problem and made sure they’re happy with the solution.
How to Get eBay to Get Rid of Bad Feedback
There are times when you can tell eBay about bad reviews and ask them to take them down right away. This action can only be taken within 90 days of the transaction if the customer did something wrong.
You can tell eBay about a bad review if:
- The customer didn’t pay for their order, but they left a bad review.
- The negative feedback either uses language that is against eBay’s rules or has other content that is against their rules.
- There is evidence that the buyer tried to get a discount in exchange for a good review, for example by asking for a discount.
Through the “seller hub,” which lets you get in touch with eBay directly, you can tell eBay about a bad review. You’ll have to say why you think the situation needs to be looked into. Depending on the results of this investigation, eBay may decide to remove the review or just the comment or rating. On the other hand, they’ll let you know if the review will stay the same.
How to Respond to Bad Feedback on eBay
It’s hard to get eBay to change or remove negative feedback. Most of the time, the best thing to do is to respond to the review in public. When you respond, potential customers can see that you cared about the bad feedback and that you did something about it. Try not to sound defensive. Instead, be honest and kind in your answer.
You can say if you have solved the problem or are willing to do so, and you can stress that your customers are your top priority.
Getting in touch with customers directly
If a customer is unhappy with their order, it’s important that you talk to them privately. When you receive a negative review, contact the buyer directly to see what the issue was and to ask how you can resolve it. If you go out of your way to help someone who gave you a bad review, they might come back again. If you talk to them directly and figure out what went wrong, the customer might also change their negative review.
How to Keep from Getting Bad Feedback on eBay
It can be annoying to get negative feedback on eBay. The best way to avoid it is to give great customer service at every step of the order process. There are many reasons why someone might leave bad feedback. Even though you can’t change some of it, you can change most of it by how you run your eBay store.
Make sure you answer messages quickly, process orders quickly, write accurate product descriptions, and take good photos. Treat your eBay store like it’s your own website and do everything you can to build up its reputation in your niche.
At dropshipcorporation, we help eBay sellers find good suppliers and products so they can find their next best-selling item. With our help, you can find the products that will get rave reviews and 5-star ratings from your customers. Are you all set to start? Sign up here to try dropshipcorporation for free for 30 days.
